Yes, you can shop as a guest without becoming a member. However, if you become a member, you can track your orders more easily and benefit from special discounts.

Welcome to the Jabotter family! You can create your membership account by clicking the REGISTER link, or you can register using your Google or Facebook accounts without filling out any membership form.

After logging into your account, you can update your information such as address, phone number, and email address in the "My Account Information" section.

If you've forgotten your password, follow these steps: Click the "Forgot Password" link. Enter the email address associated with your account. Enter the verification code sent via email. Set and confirm your new password. These steps will reset your password.

We specialize in custom manufacturing, and this process can vary depending on the model you choose and the details you require. To better assist you, please share the following information with us: 1. Which model do you require custom manufacturing for? 2. What is your desired heel height in centimeters? 3. What are your other special requests or design details? After receiving this information, we can discuss with our workshop whether your request is suitable for production. Not every model is suitable for every heel height, so we will work with you to find the most appropriate solution.

For more detailed information, please visit the Return/Exchange Policy link.

Regarding custom-made products, we regret to inform you that we cannot offer returns or exchanges due to their unique nature. However, you can cancel a custom-made order only if a defect is discovered in the product. Please contact us within 5 days of receiving your custom-made product and noticing the defect so we can conduct a detailed assessment. If we determine the product is defective, you will receive a full refund or a flawless replacement will be delivered. However, if the product is found to be flawless, we will contact you regarding a return.

For more detailed information, please visit the Return/Exchange Policy link.

We use high-quality genuine leather in our products. Our leather selection is meticulously made, taking into account its durability and aesthetic value. In this way, we aim to offer our customers long-lasting, stylish, and high-quality products.

To stay informed about current promotions and discounts, you can visit the "Promotions" section of our website or subscribe to our email newsletter. You can also follow our social media accounts to stay up-to-date with the latest offers.

Check the expiration date and terms of use of your discount code. If you are still experiencing problems, you can contact our customer service for assistance.

To stay informed about our new products, you can subscribe to our email newsletter or follow our social media accounts .

Yes, we organize special discounts and promotions on certain special occasions and during holiday periods. To stay informed about these discounts, you can subscribe to our email newsletter or follow our social media accounts.

To check the status of your order, go to "My Account" and then to "My Orders" to view your order details. You will also be notified via email at every stage of your order.

If you are experiencing problems on the payment page, you can try clearing your browser cache or using a different browser. If the problem persists, you can contact our customer service for support.

We carefully prepare all our models for you and present them for your enjoyment. We hope you will love wearing them. However, if your preferences change, you can request a free return or exchange within 14 business days from the delivery date. The products you wish to return or exchange must be unworn; otherwise, we reserve the right to refuse the return or exchange. Products must be sent to us in their original box and packaging. Unfortunately, we cannot process returns and exchanges after the deadline. To return or exchange your order, simply send an email to info@jabotter.com with your order number and the reason for the return. You can also contact us via WhatsApp at +90 850 888 00 12. We will send you a free shipping code for your return.

For more detailed information, please visit the Return/Exchange Policy link.

Note: Items in the Final Sale category are non-refundable. However, if an exchange is requested, a paid exchange will be processed. Thank you for your understanding 🌸

Our website offers credit card, debit card, and bank transfer/EFT payment options. Furthermore, you can complete your purchases securely using our secure payment system.

Yes, our website is protected by an SSL certificate to provide a secure shopping experience. All your personal and payment information is encrypted and processed securely.

Domestic orders are shipped via Yurtiçi Kargo and HepsiJet, while international shipments are handled by DHL.

Orders placed through www.jabotter.com have a preparation time of 2-3 business days. This time may be extended depending on product stock availability. For orders placed after 12:00 PM, the first preparation day is the day after the order is placed. Delivery times for long-distance orders throughout Turkey may vary depending on how frequently the shipping company visits the region.

Delivery times may be delayed during special occasions and public holidays. We recommend planning your orders with this in mind. For special delivery requests, please contact our customer service.

Items in the Final Sale category are non-refundable. However, if an exchange is requested, a paid exchange will be processed. Thank you for your understanding 🌸

Items you wish to return or exchange must be unworn; otherwise, we reserve the right to refuse the return or exchange. Items must be sent to us in their original box and packaging. Unfortunately, we cannot process returns and exchanges after the deadline.

Our after-sales support service provides assistance for all your questions and problems regarding our products. We help with issues such as product usage, return procedures, and technical support.

Our customer service is available weekdays from 09:30 to 18:30. Outside of these hours, you can reach us via email through our " Contact Us " page, and we will get back to you as soon as possible.

Customer privacy is important to us. You can find detailed information about our website's privacy policy on the GDPR POLICY page.